GUO Logistics: Job Opportunity for Customer Service Representative
Formerly known as Guber Express Courier Services, GUO Logistics is a subsidiary of our parent company, GUO Transport Co. With over a decade of experience, we have redefined logistics accessibility for our clients across Nigeria and beyond.
By seamlessly integrating technology into our operations, we pride ourselves on delivering innovative solutions to our customers. Our extensive network includes fulfillment centers strategically located in major cities across Nigeria, ensuring prompt delivery of goods to the right destinations.
We are currently seeking to fill the following position:
Job Title: Customer Service Representative
Locations: Lekki Phase I and Osapa London, Lagos
Employment Type: Contract
Work Schedule: Monday to Sunday, with one day off each week (Morning shift: 7:30 AM – 1:30 PM; Afternoon shift: 1:00 PM – 8:00 PM).
Key Responsibilities:
- Greet and assist walk-in customers in a friendly and professional manner.
- Provide information about our logistics services, pricing, and delivery options.
- Facilitate secure parcel collection by verifying customer details and ensuring accurate parcel handoff.
- Adhere to parcel release protocols and document any deviations.
- Promptly address and resolve customer concerns or complaints with professionalism.
- Collaborate with other units to resolve issues and provide feedback for service improvement.
- Answer inquiries regarding parcel registration, collection, and general logistics processes.
- Accurately register parcels into the system, ensuring correct customer details, parcel specifications, and delivery instructions.
- Verify customer identification and collect necessary registration information.
- Handle cash transactions accurately, issue receipts securely, and maintain an organized cash register.
- Follow company policies and procedures regarding financial transactions.
- Collaborate with the Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
- Assist in managing station logistics, including organizing parcels for dispatch.
- Stay updated on logistics process changes and share relevant information with the team.
- Provide exceptional service to walk-in customers by efficiently registering and collecting parcels, addressing inquiries, and ensuring a seamless customer experience at our station.
Qualifications:
- Excellent communication skills.
- Self-control and attention to detail.
- Empathy and strong computer skills.
- Good emailing etiquette.
- Ability to work collaboratively in a team.
- Customer-oriented with adaptability to diverse personalities.
- Strong multitasking, prioritization, and time management abilities.
Salary: N80,000 per month.
We invite you to apply and be part of our dedicated team at GUO Logistics!